1. All employees that deliver “reserved activities” within a residential property business must be qualified to a minimum of level 3. “Reserved activities” include activities such as; conducting viewings, market appraisals, negotiation, signing contacts, providing direct advice to clients, handling client money, and the responsibility for conducting the health and safety compliance of a building. The Government will consider further activities, as this is just a starting point suggested by RoPA.
2. All company directors and managing agents within a residential property business should have a level 4 qualification, at least. 
3. All agencies that operate a residential property business should be licensed. Part of this licensing should include the company director undertaking a ‘fit and proper person test’. These tests typically involve high-level background checks to avoid unsuitable people from acquiring significant legal and financial responsibility within the Property sector. 
4. A new regulator should be appointed to oversee compliance and regulation with an overarching Code of Practice. RoPA have suggested that the Government establish a new public body to undertake this role, which should publish an annual report on standard progression within the Property sector with key performance indicators for property agents. 

RoPA were tasked with creating this report to advise the Government on ways to prevent bad practice and drive positive change within the property sector.  Read the whole report here.