At Knights Training Academy, we provide structured account management to ensure your apprenticeship programme runs smoothly and delivers maximum value to your business. 

Are You a Levy or Non-Levy Employer? 

• Levy Employer: Your business has an annual wage bill of £3 million or more. 

• Non-Levy Employer (SME): Your business has an annual wage bill of less than £3 million. 

This distinction affects how your apprenticeship programme is funded and how frequently we meet with you. 

What to Expect from Account Management 

Our Account Managers are your dedicated point of contact throughout the apprenticeship journey. They support you with: 

Enrolment Support 

• Outlining the initial employer commitment to a 15-minute session with the tutor & learner (staff member) during enrolment*. This is to: 

• Clarify expectations. 

• Confirm a safe working environment. 

• Identify key support staff. 

• Explain evidence requirements. 

* This is required for the first staff enrolment. However, we kindly request your continued attendance to demonstrate your commitment, support, and buy-in — helping the learner feel valued and supported by the wider team from the very start of their training journey. 

Regular Meetings 

• Levy Employers: 

• Monthly meetings for the first 3 months. 

• Quarterly meetings thereafter. 

• Non-Levy Employers (SMEs): 

• Midpoint and endpoint meetings only. 

Meetings are held remotely via Teams and last around 30 minutes. 

Learner Progress & Attendance 

• Review learner progress and attendance. 

• Address any barriers to completing apprenticeship work during working hours (known as Off-the-Job Training Hours or OJTH). 

Employer Satisfaction 

• We’ll ask for your feedback on: 

• Learner development 

• Tutor communication and support. 

• Alignment with your business goals. 

Compliance & Incentives 

• Ensure all paperwork is complete. 

• Help you claim any government incentives you’re eligible for. 

Planning for Growth 

• Discuss future learner numbers to align with your business growth. 

• Helps us ensure we have the right tutor capacity to support you. 

Additional Services 

• Free apprentice recruitment service. 

• Paid recruitment service for senior or hard-to-source roles via KRS. 

• New apprenticeship standards and short course options. 

Escalation Protocol 

• Any issues are escalated to our Head of Sales first. 

• Then shared in our internal Teams channel for visibility and resolution. 

• Recorded on Mondays > Companies > Conversations. 

Customising Your Training 

• We’ll reconfirm what outcomes you want from the training.