- 02080687050
- apprenticeships@knightsltd.co.uk
- Mon - Fri: 9:00 - 17:00
Customer Service Specialist
The Customer Service Specialist is an advanced level 3 apprenticeship delivered remotely over 15 months that focuses on the knowledge, skills and fundamental behaviours to propel your professional career.
Eligibility
Achievements
Includes
Delivery
Incentives
Cost
Progression Options
Eligibility
Anyone can take this course including employers/owners, directors and both existing and newly recruited staff, as long as long as the below critera are met:
• You must be a limited company with a PAYE scheme in place
• Aged 16+ (no upper age limit) and based in England
• Staff ideally contracted or offering a contract of a minimum 30 hours pw
• From overseas? right to public funds i.e. a visa or settlement scheme
*Staff can enrol on contracts as low as 16 hours pw. However, for every hour under 30, will result in an increase to the programme duration.
Achievements
On completion of this apprenticeship standard you will achieve:
- Customer Service Specialist level 3 standard
- Equivalent to 2 x A-Levels
Includes
• Industry expert tutor
• Resources and online delivery workshops
• Weekly Advice and guidance sessions for employers and learners
Delivery
• Fully remote friendly
• Delivered 121 or groups
• 15 months + EPA (End Point Assessment)
• Enrol at any point throughout the year
Incentives
• £1000 employer grant for any staff enrolled aged under 19
• Employer NI freeze for staff enrolled under the age of 25
• Free recruitment service. Utilising Totaljobs, Indeed & GMFJ
• First year ARLA membership covered by us.
• Employer NI freeze for staff enrolled under the age of 25
• Free recruitment service. Utilising Totaljobs, Indeed & GMFJ
• First year ARLA membership covered by us.
Cost
• Aged under 22: 100% government funded (free)
• Aged 22 and over: 95% government funded. Resulting in a 5% employer contribution. (No upper age limit)
Progression Options
Upon completion of the apprenticeship, staff can enrol on a further apprenticeship, as long as their job position and responsibilities match the evidence required to complete it. To check this, click the ‘suitability’ tab.
About the course & commitment
|
Month
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
1 - 15
|
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Topic
|
|||||||||||||||||
The Customer Service Specialist level 3 apprenticeship would suit staff that lead on more complex customer queries and resolve problems that have been escalated with in their team. The program covers everything from customer experience to performance of a customer service team.
The USP, is that this programme covers all the fundamental skills including decision making, analysing and advise giving, maintain positive relationship in all situations and improving the customer experience. The apprenticeship is designed around a 360 degree approach to the customer journey, requiring the staff member to complete a professional discussion based on a portfolio of evidence collected over the duration of the programme’ accompanied by a remote practical observation and an interview on a work based project.
Each of your staff will be allocated an industry expert tutor to support them remotely 121, which According to our employer and learner feedback, is the main benefit of our apprenticeship offering.
Some of the key things the apprentice will perfect from identifying and resolving complex customer needs, effective team work, analysing skills and management of data. You can view the full list here.
Upon completion, the employer will have the option to progress you onto our Team Leader Level 3 or perhaps our Team Leader Level 3 should the job responsibilities support line management duties to continue their career development journey.
