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- apprenticeships@knightsltd.co.uk
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Customer Service Practitioner
The Customer Service Practitioner is a level 2 apprenticeship delivered remotely over 12 months that focuses on the knowledge, skills and fundamental behaviours to propel your professional career.
Eligibility
Achievements
Includes
Delivery
Incentives
Cost
Eligibility
Anyone can take this course including employers/owners, directors and both existing and newly recruited staff, as long as long as the below critera are met:
• You must be a limited company with a PAYE scheme in place
• Aged 16+ (no upper age limit) and based in England
• Staff ideally contracted or offering a contract of a minimum 30 hours pw
• From overseas? right to public funds i.e. a visa or settlement scheme
*Staff can enrol on contracts as low as 16 hours pw. However, for every hour under 30, will result in an increase to the programme duration.
Achievements
On completion of this apprenticeship standard you will achieve:
• Customer Service Practitioner level 2 standard
Includes
• Industry expert tutor
• Resources and online delivery workshops
• Weekly Advice and guidance sessions for employers and learners
• Propertymark module exams (optional)
• Cost of ARLA membership upon completion
• Resources and online delivery workshops
• Weekly Advice and guidance sessions for employers and learners
• Propertymark module exams (optional)
• Cost of ARLA membership upon completion
Delivery
• Fully remote friendly
• Delivered 121 or groups
• 18 months + EPA (End Point Assessment)
• Enroll at any point throughout the year
• Delivered 121 or groups
• 18 months + EPA (End Point Assessment)
• Enroll at any point throughout the year
Incentives
• £1000 employer grant for any staff enrolled aged under 19
• Employer NI freeze for staff enrolled under the age of 25
• Free recruitment service. Utilising Totaljobs, Indeed & GMFJ
• First year ARLA membership covered by us.
• Employer NI freeze for staff enrolled under the age of 25
• Free recruitment service. Utilising Totaljobs, Indeed & GMFJ
• First year ARLA membership covered by us.
Cost
• Aged under 19: 100% government funded (free)
• Aged over 19: 95% government funded. Resulting in a 5% employer contribution. (No upper age limit)
About the course & commitment
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The Customer Service Practitioner level 2 apprenticeship would suit staff that are new or existing and haven’t received any formal training on how to give effective customer service. The program covers everything from customer experience to interpersonal skills.
The USP, is that this programme covers all the fundamental skills including understanding the customer journey, rapport skills, data recording and providing a positive experience. The apprenticeship is designed around a 360 degree approach to the customer journey, requiring the staff member to ‘Showcase’ key elements from their portfolio of work based evidence, a (remote) practical observation and a final professional discussion.
Each of your staff will be allocated an industry expert tutor to support them remotely 121, which According to our employer and learner feedback, is the main benefit of our apprenticeship offering.
Some of the key things the apprentice will perfect from interpersonal skills, influencing approach, understanding your organisation to the customer experience. You can view the full list here.
Upon completion, the employer will have the option to progress staff onto either our Team Leader Level 3 or Operations / Departmental Management lever 5 apprenticeship to explore the art behind strategy and continue their career development journey
